We Modified The Phone Of The User In Manage Users, But It Can’t Effect In Resource Directory
(Doc ID 2399859.1)
Last updated on MAY 13, 2022
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.17.11.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.17.11.0 version, Accounts, Contacts, Households
ACTUAL BEHAVIOR
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Update phone number from Manage users not reflecting in Resource directory
EXPECTED BEHAVIOR
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update phone number from Manage users should reflect in Resource directory
STEPS
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The issue can be reproduced at will with the following steps:
1. navigate to manage users and update the phone number for user
2. Save the record
3. Navigate to resource directory and check the phone for user
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users see proper phone in manage user and resource directory screen .
Cause
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In this Document
Symptoms |
Cause |
Solution |