We Modified The Phone Of The User In Manage Users, But It Can’t Effect In Resource Directory (Doc ID 2399859.1)

Last updated on SEPTEMBER 26, 2020

Applies to:

Symptoms

On : 11.13.17.11.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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Update phone number from Manage users not reflecting in Resource directory

EXPECTED BEHAVIOR
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update phone number from Manage users should reflect in Resource directory

STEPS
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The issue can be reproduced at will with the following steps:

1. navigate to manage users and update the phone number for user
2. Save the record
3. Navigate to resource directory and check the phone for user

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users see proper phone in manage user and resource directory screen .

Cause

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