After synchronizing objects with OSN, attributes are not being displayed within OSN conversation.

(Doc ID 2400197.1)

Last updated on JUNE 09, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Social Network Server

ACTUAL BEHAVIOR
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After synchronizing objects with OSN, attributes are not being displayed within OSN conversation.

EXPECTED BEHAVIOR
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The listed attributes for CRM objects should be available and displayed within that OSN conversation

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud application
2. Navigate to Setup and Maintenance > Task: Manage Oracle Social Network Objects for Oracle Sales Cloud
3. Enable object Trading Community Model > Account with attributes Name, Reigstry Id
4. Save and Synchronize
5. Navigate to SUI > Sales > Accounts
6. Search and Edit an account
7. Go to the Social tab
8. Under Accounts, click on the account name
9. The enabled attributes do not appear in the details section

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, demo is impacted and delayed.

Cause

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