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Generic System Error When Clicking the 'Hierarchy Path' Picker When Creating a New Project/Shell (Doc ID 2400266.1)

Last updated on MAY 17, 2018

Applies to:

Primavera Unifier Cloud Service - Version 10.1 and later
Primavera Unifier - Version 10.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a new Company Sponsored Shell, after clicking the 'Hierarchy Path' (also commonly referred to as Location) picker, an error is thrown:

ERROR
-----------------------
The system could not process your request. Logging in again may help in some cases. Contact your System Administrator if you are still having problems.

The following error is logged in the Unifier.log file:

[[ACTIVE] ExecuteThread: '21' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR Target.Exception ~-4964161764946363152~ unifier:/sys/studio/form/bp_form/log throws an exception at file:///sys/studio/form/action.xml:18: ~
file:///sys/studio/form/action.xml:18: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'isReadonlyStudio' in class com.skire.nav.formbean.NavBean threw exception java.lang.NullPointerException at /sys/studio/form/bp_form_log.vm[line 8, column 20]
at com.skire.webant.RequestProcessor.mergeTemplate(RequestProcessor.java:1056)


STEPS
-----------------------

  1. The issue can be reproduced at will with the following steps:
  2. Company Workspace
  3. Company Sponsored Shells -> Authority
  4. Click New
  5. Click the Hierarchy Patch select button
  6. Observe the generic system error.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, new Project Shells cannot be created.

Changes

 

Cause

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