HRHD-Unable To Open The HR Help Desk Service Request After Upgrade

(Doc ID 2400471.1)

Last updated on MAY 22, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On 11.13.18.02.0 version

Actual behavior
---------------------
Customer is following those steps:

1. Login to the Application
2. Navigator -> Help Desk -> HR Service Requests
3. Create a New Service Request OR Open any existing Service Request -> Getting the below error
"ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #54"

Cause

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