My Oracle Support Banner

HRHD-Unable To Open The HR Help Desk Service Request After Upgrade (Doc ID 2400471.1)

Last updated on MAY 22, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version and later
Information in this document applies to any platform.


On version

Actual behavior
Customer is following those steps:

1. Login to the Application
2. Navigator -> Help Desk -> HR Service Requests
3. Create a New Service Request OR Open any existing Service Request -> Getting the below error
"ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #54"


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.