ADF FACES Error Accessing / Editing Leads After R13 Upgrade

(Doc ID 2400601.1)

Last updated on MAY 31, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Leads, Sales Campaigns

When attempting to create a new lead / updating the lead, the following error occurs.

ERROR
-----------------------
ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #3

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into application
2. Navigate to Leads tab and click on create lead button
3. provide all the required information and click on save button
4. Above error pops-up

5. Open any existing lead
6. try modifying the data and click on save button
7. Above error pops-up

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users unable to create / update any leads

Cause

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