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Email Responses From Service Request Updates Not Being Sent (Doc ID 2400605.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

HR Help Desk SR is being created as expected when an email is sent to the inbox, but when an agent responds on the SR with the channel of Email, no email are being sent out to the email address specified.

Cause

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In this Document
Symptoms
Cause
Solution


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