HRHD Emails From SR Updates Not Being Sent

(Doc ID 2400605.1)

Last updated on MAY 18, 2018

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Goal

HRHD is creating a new SR when an email is sent to the inbox as expected. But, when an agent responds on the SR with the channel of Email, no emails are being sent out to the email address specified.
 

Solution

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