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DM Shows Oldest Message (Doc ID 2400607.1)

Last updated on MAY 23, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Problem Description
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DM messages in SRM shows the first message rather than the last so we don't know the latest communication in the thread making it difficult to understand what actions if any are required. We would like to show the last message on the main screen
 

Solution

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