Consolidated Dunning Merges Multiple Customer Accounts in one Output

(Doc ID 2401158.1)

Last updated on MAY 21, 2018

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

We have observed that when we run "Send Dunning Letters" for multiple Customers, the system generates two types of Reports. One is Consolidated and one is for each customer account. Customer account wise report fetches the data correctly. However, the consolidated output gives a list of all the transactions for all the customer accounts within one letter only. We are expecting that it should give multiple letters according to the number of customer accounts included.
 

Solution

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