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Unable To See Work Order Tab Under Service Request (Doc ID 2401544.1)

Last updated on NOVEMBER 27, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

On : 11.12.1.0.0 version, CX Integration

Unable to see Work Order Tab under Service Request

The customer checked the Work Order Object > pages and could see that role is defined as "Any" for simplified page. Why is the work order tab still not visible?
 

Solution

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Goal
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