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Why there is difference in functionality between Activities and other objects with respect to Direct and Indirect Filters in Outlook? (Doc ID 2401751.1)

Last updated on MAY 30, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


When user sync records with outlook, contacts associated to Accounts, Opportunities, Leads are synced as direct contact even if the user present in that contact's sales team or not. But when contacts associated to Activities they are synced as indirect contacts if the user is not on contact's team.
Why is this difference in functionality between Activities and other objects.


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