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User Unable to Redirect to Facebook User's Profile through Engage (Doc ID 2401812.1)

Last updated on JUNE 19, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : NA version, Engage


Engage doesn't redirect user to customer's profile on Facebook when clicking on username attached to Engage message.

Ability to drill down to user profile through Engage dashboard by clicking on username and redirecting to Facebook.

The issue can be reproduced at will with the following steps:
Engage > Channel > Facebook > Click on 'read' message > Click on user's name in conversation notes/message details > Redirected to Facebook > Page appears with message: "Sorry, this content is not available right now."

The issue has the following business impact:
Due to this issue, users cannot review Facebook user's profile.


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