Integration not working between ICS and OCS

(Doc ID 2401922.1)

Last updated on MAY 22, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, CX Integration

After updating an opportunity, the partner web integration is not getting the update.

ERROR
-----------------------
oracle.fabric.common.FabricInvocationException: Unable to invoke endpoint URI "integration endpoint" successfully due to: javax.xml.soap.SOAPException: javax.xml.soap.SOAPException: Message send failed: Missing WWW-Authenticate header.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud application
2. Navigate to SUI > Sales > Opportunities
3. Search and edit opportunity
4. Change the name
5. Click the Save and Close button
6. Check the opportunity in integration system, it is not updated

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, partner web is not getting updated.

Cause

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