Error in Error Logs After Trying to Print a Document [Error in FO to PDF Conversion. Empty document.]

(Doc ID 2402096.1)

Last updated on JUNE 19, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2016 R1 and later
Information in this document applies to any platform.

Symptoms

When attempting to run an action that prints a document, an unknown error will throw in commerce followed by an error in the bm.log file.

Commerce

An unknown error (class com.bm.xchange.util.BMSystemException) has occurred. Please contact your system administrator.
To help us track this error, please note the date and time in your report:

Error Logs

SEVERE: java.lang.reflect.InvocationTargetException
...
Caused by: com.bm.xchange.bmlib.fo.BMConvertorException: Error in FO to PDF Conversion
...
Caused by: jp.co.antenna.XfoJavaCtl.XfoException: Empty document.
                                                                                                                                                      

Cause

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