My Oracle Support Banner

Changing Billing Information For Pay As You Go Cloud Account Fails With CyberSource Error: "You are not authorized to view this page. The transaction has not been processed." (Doc ID 2402527.1)

Last updated on JANUARY 30, 2019

Applies to:

Oracle Compute Cloud Service - Version N/A and later
Oracle Cloud Infrastructure - Version N/A to N/A [Release 1.0]
Information in this document applies to any platform.


You are attempting to update the billing information on your Pay As You Go cloud account via the Account Management page in the My Services Cloud UI when you receive a pop up from CyberSource stating "You are not authorized to view this page.  The transaction has not been processed." 


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.