When A New Hire LE Is Corrected All Enrollments Are Wiped Out.
(Doc ID 2402550.1)
Last updated on APRIL 26, 2021
Applies to:
Oracle Fusion Benefits Cloud Service - Version 11.12.1.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.12.1.0.0 version, Manage Benefits
ACTUAL BEHAVIOR
---------------
New Hire LE re-triggering and wiping out Enrollments when HR
corrects a new hire Record
EXPECTED BEHAVIOR
-----------------------
Do not expect the New Hire LE to re-trigger and wipe out Enrollments when HR
corrects a NH Record
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. New FF implemented:
Scenario: New Hire enrolled in Benefits:
Benefit Administration/ Search and select employeeNOTE: New Hire LE in STARTED status
Enrollment Results:
Navigate to My Workforce / Person Management and search for the same employee
Click on the Name to display the Employment page. Click on EDIT/Correct:
Accept and make any correction, for the purpose of this documentation we’ll add a Career
Advisor matrix manager. Review and Submit
Now navigate back to Benefits Administration / Enrollment and search for the same employee
click on the name to view the Participant Benefit Summary:NOTE: A new NH LE is now in DETECTED state:
Process the New NH LE
Enrollment Results show that all previous enrollments have been lost:
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |