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Error: "Unable to Connect to Database" When Logging Into P6, However Database Configuration Wizard Completes Successfully (Doc ID 2402791.1)

Last updated on JULY 02, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.0.0 to 18.2 [Release 16.2 to 18.2]
Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to log into P6 Professional, the following error occurs after clicking the login button:

"Unable to connect to the database, please run the Database Configuration tool or contact your administrator".

When configuring the connection, it completes successfully, however P6 will still throw the error during login.

Changes

 

Cause

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