Error 'Unable to connect to the database' When Logging into P6, But the Database Configuration Wizard Completes Successfully
(Doc ID 2402791.1)
Last updated on JANUARY 24, 2024
Applies to:
Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and laterPrimavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.0.0 and later
Primavera P6 Professional Project Management - Version 18.8 and later
Information in this document applies to any platform.
Symptoms
When attempting to log into P6 Professional, the following error occurs after clicking the login button:
Unable to connect to the database. Please run the Database Configuration tool or contact your administrator.
The Database Configuration process completes successfully, however the error still occurs at P6 login.
Changes
Cause
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