My Oracle Support Banner

Quickkey Is Not Returning Any Results after Upgrade to 18A (Doc ID 2402825.1)

Last updated on MAY 24, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 A to 18 A Patch 1 [Release 18]
Information in this document applies to any platform.

Symptoms

After upgrading to version 18A, when adding line items with the quick key in quotes it does not work. There is no drop down list after clicking the quick key button and entering key text.

The bm.log may have the following error:

[ERROR] com.bm.xchange.servlet.AjaxServer.doPost(AjaxServer.java:136) - Action failed
java.lang.NullPointerException
at com.bm.xchange.servlet.AjaxServer.extractFromSessionOrBuild(AjaxServer.java:321)
at com.bm.xchange.servlet.AjaxServer.getPartNumberSuggestionsForUser(AjaxServer.java:357)

Changes

The environment was upgraded to version 18A.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.