Inactive Level 1 Claim Approvers Receiving BDF Approval E-mail Notifications
(Doc ID 2402835.1)
Last updated on MAY 24, 2018
Applies to:Oracle Fusion Sales Cloud Service - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
The status of internal users needs to be checked upon claim approval workflows and inactive users should not be assigned to the claim approval team. Level 1 claim approvers are determined by territory and the division (Department field) assigned on their user profile. Users that are inactive, but have a division assigned, are still being included in the distribution list and are receiving the email notifications. Inactive level 1 claim approvers should not receive BDF approval e-mail notifications.
How to check the active / inactive statusof approvers?
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