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Engagement Engine: Cross Origin Security Error Logged In Engagement Engine (Doc ID 2403144.1)

Last updated on MAY 24, 2018

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

When attempting to display widget
the following errors occur.

ERROR
-----------------------
<message:1701|Blocked a frame with origin "affected_domain" from accessing a cross-origin frame.>
<message:1701|Permission denied [2/0]>
<message:1701|Blocked a frame with origin "affected_domain" from accessing a frame with origin "https://na2.docusign.net". Protocols, domains, and ports must match.>
<message:1701|Permission denied to access property Symbol.toPrimitive on cross-origin object
<message:1701|Permission denied to access property Symbol.toPrimitive [2/0]

and the widgets will never be shown

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, security errors are logged and users cannot connect with agents

Cause

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