Crediting Process Stuck. The Child Jobs All Completed. The Parent Job Is Still Running For Over 10+ Hours.
Last updated on MAY 24, 2018
Applies to:Oracle Sales Performance Management Cloud Service - Version 11.13.18.02.0 and later
Oracle Fusion Incentive Compensation Cloud Service - Version 11.13.18.02.0 and later
Oracle Fusion Incentive Compensation - Version 126.96.36.199.0 and later
Information in this document applies to any platform.
User ran crediting for the first time yesterday for a quarter. All the child processes finished within minutes but the parent process kept running for hours until it was canceled.
User then tried running it for 1 month. The same thing is happening. All the child processes got completed and the parent is running.
There are only 148,387 transactions for the quarter.
Crediting process running for 13+ hours.
With the low volume of transaction, expected crediting to finish less than an hour.
1. Import Transactions
2. Run Crediting ( first time submitting , request_id 28054 for date range 1/1/18 - 5/30/18, ALL ) - user cancelled after 3:22 hours
3. Run Crediting ( request_id 28143 for date range 1/1/18 - 3/31/18, ALL ) - user cancelled after 4:12 hours
4. Run Crediting ( request_id 28172 for date range 1/1/18 - 3/31/18, ALL ) - user cancelled after 13:40 hours
5. Run Crediting ( request_id 28210 for date range 1/1/18 - 1/31/18, ALL ) - user cancelled after 4:28 hours
User created multiple Direct Credit Rules using webservice.
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