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Fusion Applications - Global Payroll - Error when running Quickpay: An external function call error occurred for formula ORA_ENTITLEMENT_CALCULATOR, line 227 (Doc ID 2403473.1)

Last updated on MAY 25, 2018

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Global Payroll

When attempting to run the Quickpay, the following error occurs.

ERROR
-----------------------
An application error occurred. An assertion failure was detected at location pylogerr: 1.
An external function call error occurred for formula ORA_ENTITLEMENT_CALCULATOR, line 227
An error occurred during formula execution. (ORACLE_ERROR_TEXT=) (FORMULA_ERROR_TEXT= An external function call error occurred for formula ORA_ENTITLEMENT_CALCULATOR, line 227.)
An error occurred when processing formula XXXXX ENTITLEMENT RESULT.
An error occurred when processing element {ELEMENT_NAME.(ET_NAME= XXXXX Entitlement Result)
Error was encountered when processing payroll relationship yyyyyyyy.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sickness submitted for the employee
2. Absence entry recorded on the Absence calculation card
3. Submit Quickpay for the employee > See the error message


Cause

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