Fusion Global Payroll : Error when running Quickpay: An external function call error occurred for formula ORA_ENTITLEMENT_CALCULATOR, line 227 (Doc ID 2403473.1)

Last updated on MAY 22, 2023

Applies to:

Symptoms

When attempting to run the Quickpay, the following error occurs.

ERROR
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An application error occurred. An assertion failure was detected at location pylogerr: 1.
An external function call error occurred for formula ORA_ENTITLEMENT_CALCULATOR, line 227
An error occurred during formula execution. (ORACLE_ERROR_TEXT=) (FORMULA_ERROR_TEXT= An external function call error occurred for formula ORA_ENTITLEMENT_CALCULATOR, line 227.)
An error occurred when processing formula XXXXX ENTITLEMENT RESULT.
An error occurred when processing element {ELEMENT_NAME.(ET_NAME= XXXXX Entitlement Result)
Error was encountered when processing payroll relationship yyyyyyyy.

STEPS
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The issue can be reproduced at will with the following steps:
1. Sickness submitted for the employee
2. Absence entry recorded on the Absence calculation card
3. Submit Quickpay for the employee > See the error message

Cause

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