Security Console Page Is Completely Down

(Doc ID 2403732.1)

Last updated on JUNE 16, 2018

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.13.18.02.0 and later
Oracle Fusion Application Toolkit - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

   Customer is unable to access security console page. The issue with slow load of page , Unable to search any of the Roles , User . Completely down .

When searching for user, it will take long time, and eventually get below error:

oracle.apps.hcm.users.protectedModelIdentity.FaSecurityAPIWrapperException: Operations error: entity=cn=Users,dc=us,dc=oracle,dc=com op=search mesg=

 

Steps to reproduce:

1. Login to fusion application

2. Click Navigator -> Tools : Security Console -> Users

Page loading is slow

3. Search for an user

You will get an error

 

Changes

 At May 5, patch REL13.1802-5 was applied to the environment, and customer reported the issue at May 16

Cause

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