Getting Gateway Timeout

(Doc ID 2403886.1)

Last updated on MAY 31, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Leads, Sales Campaigns

When attempting to check the leads -Leads are not received the following error occurs.

ERROR
-----------------------
"Error occurred in invokeCreateContact REST call: Gateway Time-out"
 
This is occurring in both REST & SOAP request.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open SOAP UI
2. Submit payloads accessing web services
3. Request times out

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the leads they are facing huge impact in revenue for the company

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms