My Oracle Support Banner

Fusion Benefits:Participant Coverage Start Date Is Coming Incorrect as Processing date when Dependent Designation Requirement is Used with Suspend Enrollments (Doc ID 2404009.1)

Last updated on MAY 28, 2018

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
Participants Coverage start date is coming incorrect for Vision and Dental plans , after the Death of dependent Life event is processed

This Life event was added at Plan type in Program level with the following setup:

Life event tab:
Coverage start date as : First of month on or after event

Rate start date : First of month on or after event

Coverage end date : 1 day prior or month end

Rate end date : 1 day prior or month end

Program Designation Requirement tab :

For medical Plan type,Dental Plan Type,Vision Plan type> Life event > Coverage start date rule is first of next month
Dependent designation requirement setup has Suspend enrollments checked for all 3 plan types.
 

EXPECTED BEHAVIOR
-----------------------
For medical Plan type,Dental Plan Type,Vision Plan type> Life event > Coverage start date rule should be first of next month, as per designation requirements

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Employee1 has Life event Death of Dependent added on : 10-October-2018

2. Process the life event on 10th October 2018

3. Enroll into one medical plan,Dental Plan,Vision Plan

4. The coverage start date should
be : 1 Nov 2018

Rate start date :
 1-Nov-2018

 

5. For Dental and Vision plans: The coverage start date is currently showing as 10-oct-2018(showing wrong it should be 1-Nov-2018)

Previous coverage start date is: 1-Nov-2018

Rate start date:
1-Nov-2018(Showing correctly)

For medical it is coming correctly but for Vision and Dental it is wrong.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users see a wrong coverage start date for these plans.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.