Oracle Fusion Learning Cloud : - File Not Found When Accessing Content In Learning Cloud

(Doc ID 2404012.1)

Last updated on MAY 28, 2018

Applies to:

Oracle Fusion Learning Management Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Learner Experience

When attempting to access any content
the following error occurs.

ERROR
-----------------------
 File not found when accessing content in Learning


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
2. Go as a Learner and try to open a PDF file or Video.
3. In the new page error comes File not found.
4. After upgrade the issue is reflected
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the content

Cause

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