My Oracle Support Banner

Need A Capability To Know The Availability Of "Source/Post URLs" Before Adding Into The Topic (Doc ID 2404452.1)

Last updated on MAY 30, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal


We need a capability from SRM, in which the system should tell whether the URL that is being added in the "Source/Post URLs" section is available in the Database of Websites for Crawling so that, so that user will decide on Adding a different URL or put a request to add this URL to the database.

Because, we had a situation where some of the websites added by Users are NOT in the Database of SRM crawling, and due to this, there are NO messages are being retrieved in the Topic and users are getting confused / frustrated.

Also, if we can have "request" option then and there itself to add this website to the Database, so that, that request can be taken by Oracle SRM Product team and then decide on adding to the Database.


Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.