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Error [Error: Part entered for attribute rule is not valid] Shows When Click Add to Cart In Oracle Commerce Cloud (Doc ID 2404630.1)

Last updated on JULY 02, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 A and later
Information in this document applies to any platform.

Symptoms

The Oracle Commerce Cloud(OCC) is integrated with Oracle CPQ as an external configurator. After logging into OCC and finishing the configuration within the pop-up window, click "Add to Cart" returns an error:

Error: Part entered for attribute rule is not valid.

When checking bm.log on the CPQ site, the error message also contains:

Caused by: Object 'company_id = XX, part_number_lower = XXXXXX' of type 'Part' could not be found.

The part is a valid part on CPQ site.

Changes

This integration is set up with a 18A CPQ site.

Cause

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