Delay In Loading Create Pages In CX Cloud App

(Doc ID 2405132.1)

Last updated on MAY 30, 2018

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, CX Mobile Application

ACTUAL BEHAVIOR
---------------

On Apple iPad Air Model: MD788FD/A, iOS 11.2.6

Full load of create pages of the objects account and contact is delayed (approx. 10 – 30 seconds)

The create page loads incomplete (you see only the headline of the address block). You have to wait up to 30 seconds until all elements of this page are loaded. I am able to repeat this behavior. After a while (approx. 30 seconds) the rest of the page is loaded – now the page is complete:

The behavior is the same on my Samsung Galaxy S5 mini with android version 6.0.1. Sometimes the load seems to get stuck. But this is not really reproducible.

EXPECTED BEHAVIOR
-----------------------
Page should load completely

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the “Favorites” list of Account object in CX Cloud App:
2. Open the menu via the “...” button and use the command “Create Account”:
3.After a while (approx. 30 seconds) the rest of the page is loaded – now the page is complete

OR

1. Open an existing account in CX Cloud App.
2. Go ahead to subtab “Contacts”
3. Use the “+”-button and then the “Create Contact” command:
4. The “Create” page for contacts is also loaded incomplete:
5. After approx. 30 seconds the rest of the page is loaded automatically:


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot load the pages finely on the CX mobile app

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms