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Error: "This site can't be reached" When Clicking The Analytics Link Within Unifier To Launch Primavera Analytics (Doc ID 2405290.1)

Last updated on JUNE 04, 2018

Applies to:

Primavera Unifier Cloud Service - Version 16.2.0.0 and later
Primavera Unifier - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to click the analytics icon within Unifier (top left icon to the left of the home icon under the Oracle band), a browser window opens but generates the following error:

ERROR
-----------------------
This site can't be reached

STEPS
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The issue can be reproduced at will with the following steps:

  1. Login to Unifier
  2. Click the Analytics icon at the top right of page (next to the home icon, directly under the Oracle band)
  3. Note the issue which occurs when the browser window launches

Changes

 

Cause

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