Inappropriate Message On Incident Re-open In Message Activity

(Doc ID 2405328.1)

Last updated on JUNE 11, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

When a message that has been sent to OSvC is reopened via OSvC it triggers a message activity within Engage stating "Reply sent to Oracle Service Cloud by Admin " even though the SRM agent has not resent the message.

Changes

 

Cause

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