Inappropriate Message On Incident Re-open In Message Activity
(Doc ID 2405328.1)
Last updated on FEBRUARY 03, 2019
Applies to:Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.
When a message that has been sent to OSvC is reopened via OSvC it triggers a message activity within Engage stating "Reply sent to Oracle Service Cloud by Admin " even though the SRM agent has not resent the message.
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