Shared Address Error In CRM Connected Mobile When Updating Existing Address

(Doc ID 2405583.1)

Last updated on MAY 31, 2018

Applies to:

Oracle CRM On Demand Mobile Sales Data Access - Version 031CS and later
Information in this document applies to any platform.

Goal

Shared address error in CRM Connected mobile when updating existing address

A company has previously enabled Shared Addresses however this has recently been turned off.

The users are having an error in Connected Mobile Sales iOS App when attempting to update a shared address. The error is saying "Shared Addresses mode has been enabled. Address operation cannot be performed.".

However the user can update the address in the account record from the browser user interface.

Solution

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