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Unable to Login to an Oracle Cloud Hosted Unifier Environment Without Having to Enter SSO Credentials (Doc ID 2405621.1)

Last updated on JUNE 28, 2018

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On any Oracle cloud hosted Unifier environment:

ACTUAL BEHAVIOR
---------------
Single Sign-On (SSO) does not work for an Oracle cloud hosted Unifier URL if the user is not already logged in to their SSO.

EXPECTED BEHAVIOR
-----------------------
SSO should work as expected.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. The user is NOT already logged into their SSO and they try to go to a Unifier environment, e.g., https://customer-unifier.oracleindustry.com
  2. The page is redirected to Single Sign-On and prompts the user to enter login credentials

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot directly login to a production environment without first having to enter their SSO credentials

Cause

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