After Selection Of Account Hyperlink Is Not Appearing

(Doc ID 2405746.1)

Last updated on JUNE 19, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

On : 11.12.1.0.0 version, Leads, Sales Campaigns

After selection of Account hyperlink is not appearing.

On Lead Page, for the Account DCL customer is pasting an existing account name but the account is not appearing as hyperlink.
Current Behavior on Lead:
1. In Account DCL -> paste existing account name -> need to wait for the existing account to pop up and select it in order for the account to be shown as a link.
2. In Account DCL -> paste existing account name -> immediately click somewhere on the layout -> Account will appear as a free-text account, no link to existing account

Behavior on Opportunity: In Account DCL -> paste existing account name -> immediately click somewhere on the layout -> account name will get linked to the existing account.
 

Solution

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