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Collections Dashboard Does Not Display Delinquency Customers (Doc ID 2405916.1)

Last updated on JANUARY 18, 2024

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version and later
Information in this document applies to any platform.


 The delinquency customers do not appear even if I have launched the programs in a sequential way, namely:

1) Refresh Receivables Transactions for Customer Account Summaries
2) Strategy Management
3) Collections Scoring - run with the parameter Scoring Formula: Delinquency Status Determination
4) Update Collections Summary Data.

If I try to find a delinquency client, I get it but in the collection dashboard the delinquency client do not appear.


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