My Oracle Support Banner

Adding Reference Account To Existing Customer Using Simplified Customer Upload Gets Error An Account Site With This Combination Of Customer Account And Address Already Exists. Create The New Site Using A Different Address Or Reference Data Set (Doc ID 2406234.1)

Last updated on JUNE 20, 2018

Applies to:

Oracle Fusion Receivables Cloud Service - Version and later
Information in this document applies to any platform.


On Oracle Fusion, version, Using simplified customer import to add references accounts gets occurs:

HZ_DUPLICATE_IDS_FOR_AS - An account site with this combination of customer account and address already exists. Create the new site using a different address or reference data set

Expecting to be able to add reference accounts

The issue can be reproduced at will with the following steps:
1. On Navigator
2. Go to Receivables > Billing
3. Go to Customers > Upload customers using spreadsheet
4. Import the process
5. Reviewed the log and observed the error described appears




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.