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Adding Reference Account To Existing Customer Using Simplified Customer Upload Gets Error An Account Site With This Combination Of Customer Account And Address Already Exists. Create The New Site Using A Different Address Or Reference Data Set (Doc ID 2406234.1)

Last updated on JUNE 20, 2018

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Fusion, 11.13.17.11.0 version, Using simplified customer import to add references accounts gets occurs:

ERROR
-----------------------
HZ_DUPLICATE_IDS_FOR_AS - An account site with this combination of customer account and address already exists. Create the new site using a different address or reference data set


EXPECTED BEHAVIOR
-----------------------
Expecting to be able to add reference accounts


STEPS
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The issue can be reproduced at will with the following steps:
1. On Navigator
2. Go to Receivables > Billing
3. Go to Customers > Upload customers using spreadsheet
4. Import the process
5. Reviewed the log and observed the error described appears


Changes

 

Cause

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