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Simplified Customer Upload Gets Error This Combination Of Source System And Account Number Does Not Match Any Record In The Customers Worksheet. (Doc ID 2406235.1)

Last updated on MAY 31, 2018

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Fusion, 11.13.17.11.0 version, Using simplified customer import to add references accounts gets occurs:

ERROR
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This combination of Source System and Account Number does not match any record in the Customers worksheet.


EXPECTED BEHAVIOR
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Expecting to be able to add reference accounts


STEPS
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The issue can be reproduced at will with the following steps:
1. On Navigator
2. Go to Receivables > Billing
3. Go to Customers > Upload customers using spreadsheet
4. Import the process
5. Reviewed the log and observed the error described appears


Cause

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