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Analytics Tabs Do Not Display Reports for Custom Role (Doc ID 2406675.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Analytics

Analytics tabs rendering issue - remain blank

Several of our users are seeing an issue while on the Analytics tab. They are unable to view any reports - it either remains blank or has a dialog box that doesn't load the related report.

This issue started recently in both Production and Test.
Customer can see all the reports in Sales > Analytics > side tabs with Sales Manager custom role.
However users with 'HOST' role which is a copy of Sales rep are not able to view the reports. All the tabs appear blank under the Title.

All users (with all roles) should be able to see the reports in Analytics side tabs

The issue can be reproduced at will with the following steps:
1. Login as user with HOST role.
2. Go to Sales > Analytics
3. User is not able to see any reports under the tabs

The issue has the following business impact:
Due to this issue, Sales rep users cannot view reports in Analytics side tabs


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