Analytics Tabs Do Not Display Reports for Custom Role

(Doc ID 2406675.1)

Last updated on JUNE 01, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Analytics

ACTUAL BEHAVIOR
---------------
Analytics tabs rendering issue - remain blank

Several of our users are seeing an issue while on the Analytics tab. They are unable to view any reports - it either remains blank or has a dialog box that doesn't load the related report.

This issue started recently in both Production and Test.
Customer can see all the reports in Sales > Analytics > side tabs with Sales Manager custom role.
However users with 'HOST' role which is a copy of Sales rep are not able to view the reports. All the tabs appear blank under the Title.

EXPECTED BEHAVIOR
-----------------------
All users (with all roles) should be able to see the reports in Analytics side tabs

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as user with HOST role.
2. Go to Sales > Analytics
3. User is not able to see any reports under the tabs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Sales rep users cannot view reports in Analytics side tabs

Changes

 

Cause

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