Activities, Accounts, and Contacts icons are missing on the springboard

(Doc ID 2406725.1)

Last updated on JUNE 09, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Activities, Accounts, and Contacts icons are missing on the springboard

The icon for the Activities, Accounts, and Contacts are missing on the springboard however they are on the navigator.

EXPECTED BEHAVIOR
-----------------------
These icons should be showing on the springboard.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud
2. The spring board is missing these icons
3. The navigator has these navigation options

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access icons from the springboard.

Cause

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