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CRM Desktop Isn't Bringing CRM Data Into Outlook (Doc ID 2406904.1)

Last updated on JUNE 03, 2018

Applies to:

Oracle CRM On Demand - Version 031CS and later
Information in this document applies to any platform.

Symptoms

The install appears to install correctly, the login works, the CRM Desktop folders and data structure get created successfully, and the initial sync completes all the way through the process. But once the sync is done and the users go into the Accounts or Opportunities, or Contacts folders, for example, there is no CRM Data that appears and in the Control Panel it shows lots of failures.

Also, if they go to an Appointment, Task, or Email and click the "Share with CRM" bar it does NOT display the CRM fields. So, something isn't working properly with these installs. 

ERROR
-----------------------
Could not get class object for {0006F020-0000-0000-C000-000000000046} (0x80004002 No such interface supported)

The object does not support the requested action. (0x80004002 No such interface supported)

Cause

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