OSC for Outlook Client Error - Ver 3.7.12 - User Is Unable to Login Into Oracle Sales Cloud for Outlook After Password Change

(Doc ID 2407015.1)

Last updated on JUNE 06, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Sales Cloud for Outlook Add-in version 3.7.12

ACTUAL BEHAVIOR
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After changing Sales cloud password , users cannot login to the OSC for Outlook Addin despite using the correct user name and password.

EXPECTED BEHAVIOR
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User should be able to authenticate without issues if the user name and password parameters are correct

 

Changes

This is only affecting OSC users that changed the password.

It affects all Outlook customers except those implementing Token Relay Service SSO. In other words, both non-SSO and STS based SSO Outlook customers are impacted.

Cause

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