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OSC for Outlook Client Error - Users are Unable to Login Into Oracle Sales Cloud for Outlook in Add-In version 3.7.12 (Doc ID 2407015.1)

Last updated on JUNE 22, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

There are 2 known issues with Sales Cloud for Outlook Add-in version 3.7.12

 

Issue : 1. User tries to log-in in OSC add-in while "Save password" is checkbox is unchecked. User gets an error during obtain package step .

 This issue affects all users of Sales Cloud for Outlook.

 

Issue : 2. After changing Sales cloud password , users cannot login to the OSC for Outlook Addin despite using the correct user name and password.

 This issue affects all Outlook customers except those implementing Token Relay Service SSO. In other words, both non-SSO and STS based SSO Outlook customers are impacted.
 

Changes

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Cause

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