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Unable To Export Plan Configuration, Eligibility Profiles (Doc ID 2407167.1)

Last updated on JUNE 04, 2018

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

 On : 11.13.18.02.0 version, Manage Benefits

When attempting to export a Benefit Program/Eligibility Profile the following error occurs.

ERROR
-----------------------
oracle.as.scheduler.ExecutionErrorException: ODI-1351: An unexpected error was thrown during execution of the scenario 'HCM_BEN_PLAN_EXPORT - -1'
at oracle.odi.ess.OdiScenarioLauncherBase.execute(OdiScenarioLauncherBase.java:149)
at oracle.odi.ess.OdiScenarioLauncherAsync.execute(OdiScenarioLauncherAsync.java:27)
at oracle.apps.fnd.applcp.request.exec.AsyncExecutableWrapper.executeHelper(AsyncExecutableWrapper.java:162)
.
.
.
Caused by: oracle.odi.runtime.agent.invocation.InvocationException: ODI-1425: Agent application cannot be reached using http://fa-internal.oracleoutsourcing.com:10663/oraclediagent.
at oracle.odi.runtime.agent.invocation.RemoteRuntimeAgentInvoker.reThrowAgentErrorAsInvocation(RemoteRuntimeAgentInvoker.java:1405)
at oracle.odi.runtime.agent.invocation.RemoteRuntimeAgentInvoker.invoke(RemoteRuntimeAgentInvoker.java:260)
at oracle.odi.runtime.agent.invocation.RemoteRuntimeAgentInvoker.invokeStartScenario(RemoteRuntimeAgentInvoker.java:650)
at oracle.odi.ess.OdiScenarioLauncherBase.execute(OdiScenarioLauncherBase.java:141)
... 59 more
Caused by: ODI-1425: Agent application cannot be reached using http://fa-internal.oracleoutsourcing.com:10663/oraclediagent.
at oracle.odi.runtime.agent.invocation.RemoteRuntimeAgentInvoker.invoke(RemoteRuntimeAgentInvoker.java:261)
... 61 more

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
“Benefits Administration ->Plan Configuration -> Export Plan Configuration -> Export Plan/ Eligibility Profile

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot export plan.

Cause

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