My Oracle Support Banner

Outlook Restart Looping (Doc ID 2407306.1)

Last updated on SEPTEMBER 14, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


The customer just switched from Office 2016 to Office 365 and it caused the Outlook plugin to stop working for one user. Whenever Outlook is launched, they get a message stating there there is a new package and that Outlook must restart. The customer has deleted and reinstalled the OSC Outlook plugin to no effect.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.