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Customer Site Is Blank In Manual Reconciliation Drilldown Page (Doc ID 2407382.1)

Last updated on JUNE 04, 2018

Applies to:

Oracle Fusion Cash Management Cloud Service - Version 11.1.11.1.0 to 11.13.18.02.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

While in accounts receivable, CT creates an automatic receipt 2304 and remit
it. While still in accounts receivable, navigate to manage receipts page and
query for the automatic receipt and confirm customer site shows the proper value.
Run create batch settlement process from iby.

Go to cash management (Home: Cash Management > Bank Statement and
Reconciliation > Tasks > Reconciliation > Manual Reconciliation)
search for automatic receipt 2304 and it shows under system transactions.
Problem: Click on receipt number and it drilldown to receipt and customer
site shows blank.

The above only happens with automatic receipts.

REPRODUCTION STEPS

The issue can be reproduced at will with the following steps:

1. create automatic receipt in AR application
2. remit receipt in ar application
3. run create batch settlement process in iby
4. Go to cash management (Home: Cash Management > Bank Statement and
Reconciliation > Tasks > Reconciliation > Manual Reconciliation)
search for automatic receipt 2304 and it shows under system transactions.
Problem: Click on receipt number and it drilldown to receipt and customer
site shows blank.


Cause

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