PCS Notifications are not received when using third party mail (GMail, etc)

(Doc ID 2407565.1)

Last updated on JUNE 05, 2018

Applies to:

Oracle Process Cloud Service - Version 15.2.3 and later
Information in this document applies to any platform.

Symptoms

Oracle PCS

ACTUAL BEHAVIOR
---------------
Email notification when sent from PCS process it fails to reach the recipients.

EXPECTED BEHAVIOR
-----------------------
Email notifications should reach the recipients without any errors.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login into PCS
2. Execute a task in workspace which generates an email notification.
3. Check under PCS Home -> Configure -> notifications log to verify if the email was sent successfully.


Cause

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