Unable to find Countries in 'Manage Address Formats'

(Doc ID 2407755.1)

Last updated on JUNE 25, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Unable to find Countries in 'Manage Address Formats'.

To disable required fields in the Address section for Afghanistan, going to FSM task 'Manage Address Formats' but there aren't any address formats; unable to make Address Line 1 and City fields not required.

EXPECTED BEHAVIOR
-----------------------
Expecting to be able to make address fields required or not from the Manage Address Formats task.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to SUI > Sales > Account
3. Search and edit account Fred Hutch Cancer Research
4. Switch to the Profile tab
5. On the address section, change the country to Afghanistan
6. The Address Line 1 and City fields are marked required
7. Navigate to Setup and Maintenance > Task: Manage Address Formats > Go to Task
8. Search for Country = Afghanistan
9. There are no address formats

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot change the required setting for some address formats.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms