Fusion SOAP API Not Responding - Error: The Oracle Cloud Environment Is Currently Unavailable.

(Doc ID 2407768.1)

Last updated on JUNE 05, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Opportunities

ACTUAL BEHAVIOR
---------------
Fusion SOAP API not responding - Error: The Oracle Cloud environment is currently unavailable.

Fusion SOAP webservices is not responding. This is impacting the UAT process which is in progress right now.

Error:

------

The Oracle Cloud environment is currently unavailable. Our team is actively working to resolve this unplanned downtime and to restore your service(s) as quickly as possible.


EXPECTED BEHAVIOR
-----------------------
WS should work with no issues

STEPS
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The issue can be reproduced at will with the following steps:
1. Open SOAP UI
2. Submitting a request
3. Getting web service not responding

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access web services.

Cause

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