Cannot Update the Password for Storage Cloud from Backup Portal

(Doc ID 2407857.1)

Last updated on JUNE 17, 2018

Applies to:

Oracle Database Cloud Service - Version N/A to N/A [Release 1.0]
Information in this document applies to any platform.

Symptoms

As described in the manual below, user is attempting to update the password for storage cloud.

Updating the Password for Backing Up to the Storage Cloud

However, even after "Configure Backups" is clicked the password won't be updated.
Activity log from MyServices displayed as following, Update Credential Operation is failed with following timeout message:

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms