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Survivor Ship Rules Not Working Properly (Doc ID 2408047.1)

Last updated on JUNE 11, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, Data Quality, Customer Hub

When attempting to identify the master in Organization duplicates using survivorship rules
the following error occurs.

ERROR
-----------------------
"This merge request cannot be completed because of conflicting survivorship rules".


STEPS
-----------------------
1) If we have Organization record from source system DNB, then it should be master.
2) If we dont have Organization record from source system DNB, then the record from source system "SAART" should be master.

Two survivorship rules are created to achieve the same.

ATT Organization Set Master Rule_SAART_new
ATT Organization Set Master_DNB New

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot able to use the survivorship rules.

Cause

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