After Installing The Close Manager (CM) / Supplemental Data Manager (SDM) Extension In Smart View, Connection Is Successful Against Financial Consolidation And Close Cloud Service (FCCS) But No SDM Content Is Accessible

(Doc ID 2408271.1)

Last updated on JUNE 14, 2018

Applies to:

Oracle Financial Consolidation and Close Cloud Service - Version 18.05.50 and later
Information in this document applies to any platform.

Symptoms

You've installed the CM/SDM extension with the intenti to work on SDM content within Excel. In the Smart View (SV) panel, you define a private connection against SDM and connect to the application successfully. But when you click on the "+" to expand the server, the "+" icon disappears, and none of the SDM content from the FCCS instance is visible.

Cause

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