My Oracle Support Banner

27368464 [IMPL SPT] Edqo-test: Error When Rehiring Employee (Doc ID 2408571.1)

Last updated on JULY 05, 2018

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Technology Management - System Administration

Request to bounce SOA: eror when rehiring employee

Rehire empl 100744, able to create work relationship and complete workflow approvals.  Transaction console shows process complete but remains pending and is error'g out saying must provide country.  When entering the rehire, the country was already populated as United States and couldn't be edited.

We believe this is an issue with the server. Requesting the server to be bounced so we can retest.

ERROR
-----------------------
Name : Matthew Rudy
Header : Rehire an Employee for Matthew Rudy , 100744 (2018-03-22)
Status : FAILED
Process Name : New Work Relationship
Submitted On : 2018-03-22 18:15:20.851
Issue Assignee : Adam Cantwell
Submitted By : ACantwell
Transaction ID : 300000017277821
Approvers :
Assigned On : 03/22/2018
Issue Title : BPEL_FAULT
Issue Type : BPEL_FAULT
Issue Date : 03/22/2018
Issue Description : Potential recoverable issue caused due to health of managed servers.
Resolution : Verify that all managed servers are up and running and are in a healthy state. Then attempt recovery. If managed servers are in a healthy state and the issue persists, contact Oracle Support with the detailed fault message.
Task : AddWorkRelationshipApproval
Rule : AddWorkRelationshipApprovalRules
Issue ID : 300000012809665

You must provide a value for the attribute Country.
+++++++++++++++++++++++
+ Technical Message +
+++++++++++++++++++++++
Code : 29000
Severity : SEVERITY_ERROR
Exception Class Name : oracle.jbo.AttrValException
Attribute Name : Country
Fault Object Name : AddressDEO
Fault Payload :
faultName: {{http://xmlns.oracle.com/apps/hcm/employment/core/transactionApprovalService/}ServiceException}
messageType: {{http://xmlns.oracle.com/adf/svc/errors/}ServiceException}
parts: {{
ServiceErrorMessage=29000JBO-29000: Unexpected exception caught: oracle.jbo.TxnValException, msg=JBO-27023: Failed to validate all rows in a transaction.SEVERITY_ERROR27023JBO-27023: Failed to validate all rows in a transaction.SEVERITY_ERROR27024JBO-27024: Failed to validate a row with key oracle.jbo.Key[300000009145014 2017-05-22 2018-03-21 ] in AddressDEOSEVERITY_ERRORFND:::FND_CMN_REQ_ATTRIB_API_SERVJBO-FND:::FND_CMN_REQ_ATTRIB_API_SERV: <MESSAGE><NUMBER></NUMBER><TEXT>You must provide a value for the attribute Country.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>SEVERITY_RECOVERABLE_ERRORoracle.jbo.AttrValExceptionCountryAddressDEOFND:::FND_CMN_REQ_ATTRIB_API_SERVJBO-FND:::FND_CMN_REQ_ATTRIB_API_SERV: <MESSAGE><NUMBER></NUMBER><TEXT>You must provide a value for the attribute Country.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>SEVERITY_RECOVERABLE_ERRORoracle.jbo.AttrValExceptionCountryAddressDEOoracle.jbo.RowValExceptionAddressDEOoracle.jbo.TxnValExceptionoracle.jbo.JboException}
cause: {null}

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator -> Person Management
2. Search for person
3. Attempt rehire
4. See error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, error doing a rehire for employee.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.